Pet Services Lab – Terms of Service

Last updated: July 11, 2026

1. Acceptance of Terms

By creating an account and using Pet Services Lab ("the Service"), you agree to these Terms of Service. If you do not agree, do not use the Service.

2. Description of Service

Pet Services Lab is a software-as-a-service (SaaS) grooming management platform for pet service businesses, available through our web application and mobile apps. We provide scheduling, client management, point-of-sale, reporting, and communication tools.

3. Accounts and Tenants

Each business ("Tenant") has an isolated account. You are responsible for all activity that occurs under your account. You must provide accurate information and keep your credentials secure.

4. Free Trial

New accounts receive a 14-day free trial with full access to all features. No credit card is required during the trial. At the end of the trial, you must select a paid plan to continue using the Service.

5. Billing and Subscriptions

Paid plans are billed monthly per location. The Products & Inventory add-on is an additional charge per location per month. All prices are in CAD unless otherwise stated. Subscriptions renew automatically until cancelled.

6. Cancellation

You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. We do not offer refunds for partial billing periods.

7. Client Data

You retain ownership of all client and business data you enter into the Service. You are responsible for obtaining appropriate consent from your clients in accordance with applicable privacy laws including PIPEDA.

8. Acceptable Use

You may not use the Service for any unlawful purpose, to send unsolicited messages, or in any way that could harm other users or the platform.

9. Limitation of Liability

Pet Services Lab is provided "as is." We are not liable for any indirect, incidental, or consequential damages arising from your use of the Service.

10. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by email or in-app notification. Continued use of the Service after changes constitutes acceptance.