Pet Services Lab – Account and Data Deletion

Last updated: August 11, 2026

This page explains how to request deletion of a Pet Services Lab account and the data associated with it. It applies to the Pet Services Lab web application and mobile apps.

How to request deletion

Email pslprivacy@systemslabhq.com from the email address on the account, with the subject line Account deletion request. Include your business name so we can identify the account. We confirm every request by reply, and we action deletion requests within 30 days.

You can also cancel your subscription at any time from Settings inside the app. Cancelling stops billing; it does not by itself delete your data, which follows the retention schedule below.

What is deleted

Deleting your account permanently removes:

Your account details, including business name, email address, and login credentials
All client and pet records you entered, including contact details, appointment history, and notes
Appointment, payment, receipt, gift card, and loyalty records held in your account
Staff records, timecards, and payroll history
Products, inventory, suppliers, and purchase orders
Message history, marketing lists, and any push notification device tokens registered to your account

Deleting some of your data without closing your account

You do not have to delete your account to have data removed. There are two routes:

In the app. Signed-in users can delete individual records directly - client and pet profiles, appointments, staff records, products, gift cards, messages, and marketing contacts - from the screen where each record lives.
By email. Write to pslprivacy@systemslabhq.com from the email address on the account, with the subject line Partial deletion request, describing what you would like removed. We confirm every request by reply and action it within 30 days. Your account stays open and your subscription is unaffected.

Where a record must be kept for a legal reason, we tell you which record and why rather than deleting it silently.

What is retained, and for how long

After cancellation we retain your data for 90 days so that you can export it, and then delete it permanently. If you ask us to delete immediately, we do so without waiting out that window.

A limited set of transaction records is kept where Canadian law requires it, for example records needed for tax and financial reporting. These are retained only for the period the law requires and are not used for any other purpose. Payment card details are handled by Stripe and are never stored by Pet Services Lab. Records held by our payment processor are subject to their own retention obligations.

Backups are rotated on a schedule, so residual copies may persist briefly in backup media after deletion before being overwritten.

If you are a client of a salon

If a grooming salon holds your personal information in Pet Services Lab, that salon controls those records. Contact the salon directly to request access, correction, or deletion. We process the data on their behalf and will support them in honouring your request.